Our Communities
Creating vibrant, healthy and prosperous neighbourhoods: Discover our community efforts and positive social impacts.
We generate and share value with our stakeholders and surrounding communities by: engaging collaboratively with our tenants, supporting local community organisations and forming close partnerships with our suppliers.
We understand the importance of fostering and maintain close relationships with our local communities, improving occupier experiences and creating healthy, desirable, prosperous places.
Our Social Value Framework
Our Social Value Framework provides the basis and structure for measuring the social value generated by our business and so our positive contribution to society. Our approach to delivering and measuring social value is based on the widely-recognised UK National Social Value TOMs framework. For further information, please see our Social Value Framework and 2023 Sustainability report.
Social Targets & Highlights
Promoting health & wellbeing
Designing and managing our properties to promote the health, wellbeing and satisfaction of our tenants.
Improving customer satisfaction
Conducting post occupancy evaluations and tenant satisfaction surveys across our managed portfolio to measure progress.
Investing in communities
Investing in our local communities and providing support to disadvantaged groups and charitable causes.
Measuring social value
Measuring and publishing the social value our business generates.
Living wage foundation
Maintaining Living Wage Foundation accreditation covering our UK employees and regular contractors.
Supporting our employees
Investing in the development, wellbeing and mental health of our employees.
Supporting young people
Support young people in our local communities into work.
Our Corporate Social Responsibility
Our CSR committee, formed of employees from across the business, drives our programme of volunteering, charitable giving and activities which not only support the health and wellbeing of our employees, but ensure we are working with our communities to ensure a healthier, safer and more resilient future.
The Committee helps us to maintain close relationships with local charitable organisations as well as nationally recognised charities, as we continue to increase our volunteering activities across our core focus areas; food poverty, homelessness and youth education, skills and training.
This year, our main charity partner is LandAid, who aim to end youth homelessness in the UK. We have worked closely with LandAid for several years, partaking in various annual charitable events and campaigns, including the LandAid sleepout and 10km charity run.
We also work closely with the National Literacy Trust, who helps to empower people, of various ages, with vital literacy skills. In 2023, we worked with the National Literacy Trust to provide students local to our UK head office, with work experience opportunities. We will continue our support of young people, through partnerships including the National Literacy Trust in the coming years.
Across our business, we continue to also volunteer with organisations such as “Serve the City Luxembourg” for World Clean-up Day, the Brixton and Norwood Foodbanks and BeeUrban.
The sheer amount of different projects the students were exposed to is something they rarely have the chance to experience at 17 years old. This was a one in a million opportunity and I am excited to continue working with CLS Holdings to offer this chance to local students.
Marlene Vasquez-Cain
Project Manager, Words for Work, National Literacy Trust
At a time when we are seeing ongoing demand for our services and growing need from more and more in our community, this support is amazing.
Elizabeth Maytom MBE
Project Lead, Norwood and Brixton Foodbank
CLS have worked in partnership with Vauxhall City Farm for a number of years, volunteering on the farm. They have been instrumental in helping us create a community garden…creating a positive experience for our 60,000 visitors.
Monica Tyler
Chief Executive, Vauxhall City Farm
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Our tenants, our focus
Our occupiers are one of our primary focuses. We aim to provide our tenants with modern, energy efficient buildings designed to maximise occupant health and wellbeing. Fundamentally, we want to ensure the spaces we provide enable their businesses to grow.
Throughout our organisation, we work together to ensure we maximise tenant experiences at every opportunity. Be it through occupier satisfaction surveys, our tenant app or in-person events and webinars, we are constantly striving to drive positive engagement.
From a sustainability perspective, we recognise the shared opportunities and benefits a strong tenant-landlord relationship offers. Our 2023 Sustainability Report offers further information about our focuses, engagement efforts and progress over the past year.
2023 Sustainability Report
Explore our commitments and progress against our Sustainability Strategy ambitions and interim targets.
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Our team are here to answer any questions you may have.
